Got Questions? We Got Answers
About Moissanite
How does Moissanite compare to Diamonds?
Moissanite has more fire and brilliance than diamonds, but it is slightly less hard. It’s also more affordable while being visually similar.
Does Moissanite come with a certificate?
Yes, Moissanites are certified by Gemological Research Associates (GRA). The certificate includes detailed information about the stone, such as its shape, cutting style, measurements, carat weight, color grade, clarity grade, cut grade, polish, symmetry, fluorescence, and clarity characteristics.
Are your Moissanite certified?
Yes, the center stone comes with a certificate. We use top-quality, colorless (DEF) Moissanites with VVS1 clarity. A GRA certificate is provided with your Moissanite purchase, containing all the details about the stone. Feel free to reach out with any questions.
What is the cost of moissanite vs diamonds?
When comparing the cost of Moissanite to diamonds, Moissanite is significantly more affordable. This allows you to purchase a larger or higher-quality gemstone for the same investment. It’s an appealing option for those seeking value without compromising on appearance or quality.
Insurance & Care
What are the advantages to having jewelry insurance?
Jewelry insurance protects against loss, theft, and damage, providing peace of mind.
Is my jewelry insured during shipping?
Yes, all shipments are fully insured during transit for your peace of mind.
What does your warranty cover?
Our warranty covers any issues with your product upon receipt. It also includes services such as fixing loose prongs, polishing, and rhodium plating within seven days of purchase. While we guarantee our products are free from defects, please contact us if you encounter any issues.
Does Moissanite come with a warranty?
Yes, Moissanite typically comes with a limited manufacturer’s warranty, covering defects in craftsmanship and maintaining the stone’s brilliance.
How do I care for and clean my Moissanite jewelry?
To clean Moissanite, use warm water, mild soap, and a soft brush. Avoid harsh chemicals and ultrasonic cleaners.
How do I maintain the brilliance and sparkle of my jewelry?
Regular cleaning and avoiding contact with lotions and chemicals will help maintain your jewelry's sparkle.
How many days do I need to activate my warranty?
You typically need to activate your warranty within 30 days of purchase, but please check with the specific jeweler for exact details.
Engagement Rings & Jewelry
What is the crafting time for the Ring/Fine Jewelry?
Crafting engagement rings and fine jewelry typically takes 2 to 3 weeks, while custom jewelry may take 3 to 4 weeks.
How do I pick the perfect moissanite engagement ring?
Start by considering the 4Cs of Moissanite: cut, color, clarity, and carat weight. Also, think about the stone shape, size, metal type, and setting. United Moissanite offers a wide range of options to help you create the perfect ring.
Can I custom design an engagement ring?
Yes, you can contact us through our website to request the design you've always dreamed of. We’d be delighted to create a custom engagement ring tailored specifically to you.
Ring Sizes & Engraving
How do I determine my ring size?
You can measure your finger using a ring sizing guide or visit a jeweler for an accurate measurement.
Do you offer a ring sizing guide?
Yes, we provide an easy-to-use ring sizing guide on our website.
Can custom or engraved rings be resized?
Yes, most custom or engraved rings can be resized, but intricate designs or deep engravings may limit the resizing options.
How long does the resizing process take?
Resizing typically takes 1-2 weeks, but this can vary depending on the complexity of the ring.
Will resizing my ring affect its design or durability?
In most cases, resizing will not affect the design or durability, but certain intricate designs may require special care.
Can I return or exchange a ring if it doesn't fit?
Yes, most rings can be exchanged or returned if they don’t fit, provided they are in original condition and meet return policy guidelines.
What size should I choose if I am between two sizes?
If you're between sizes, we recommend choosing the larger size for comfort or consulting with a jeweler.
What fonts do you use for the engraving?
We have 2 types of fonts: Normal and Cursive Writing. If you have any specific requirement please contact us.
Can you engrave my ring/jewelry for free?
We provide free customization/personalization services and would be more than happy to engrave a ring/jewelry for you. At the time of placing an order there is a “order notes” section on the checkout page. Please write down the instructions over there.
Payments & Orders
How long does it take for my order to ship?
Once it is dispatched you will get the delivery within 5-8 business days. Ring & Fine Jewelry crafting time is not included in this timeframe.
Can I place my order by phone?
Absolutely! If you would like to place your order over the phone you can speak with a member of our Customer Service team by calling +1 (929) 919-5202.
How do I know the status of my order?
You can check the status of your order by logging into your account on our website. Additionally, you'll receive email updates as your order progresses through processing, shipping, and delivery.
Is my payment information secure on your website?
Absolutely, we keep your payment details very secure on our website.
What if I have a question about my order, want to change it, or need to cancel it?
Please contact our customer service as soon as possible. We will do our best to accommodate changes or cancellations if the order hasn't been processed yet.
Can I expedite my order to receive it sooner than the date given?
Yes, expedited shipping options are available at checkout. Contact us if you need further assistance.
How is sales tax calculated?
Sales tax is calculated based on the shipping address and local tax rates. It is added to your total at checkout.
Will I be charged sales tax on my order?
You may be charged sales tax depending on your shipping address and the applicable local tax laws. The total, including any sales tax, will be shown at checkout.
What types of payment do you accept?
We accept all major credit and debit cards like Visa, MasterCard, American Express, and Discover as well as Crypto. If you have any questions, please email us at support@unitedmoissanite.com or call/WhatsApp us at +1 (929) 919-5202.
Can I track my order online?
You can obtain the status of your current orders on the “Orders” under “My Account” page. Once dispatched you should be able to track your order on the shipping company’s website using the tracking number we have given you.
Shipping
Where can I find answers to shipping-related questions?
For all shipping-related information, please visit our Shipping Policy.
Returns/Refund/Exchange
Where can I find answers to questions about returns, refunds, and exchanges?
For all details on returns, refunds, and exchanges, please visit our Return/Refund Policy.